Terms, Conditions, Returns

Privacy Policy

Lali secures your personal information from unauthorized access, use or disclosure. Lali secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number or personal data) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Lali does not sell, rent or lease your personal information to other third-party companies

Forms of Payment

We accept Via, Mastercard, Amex, Discover, Shopify Payments, Apple Pay, Google Pay, and PayPal. 

Right to Cancel

We reserve the right to cancel any orders without notice, if we believe the purchase may be fraudulent or not for personal use. We also reserve the right to cancel an order from customers who choose to send abusive or threatening messages.

Delivery

We offer UPS and USPS shipments on all U.S. orders. Shipping speed may be selected at time of checkout. 

If your tracking shows the carrier has delivered your package, but you have not received it, it becomes the responsibility of the buyer. You will need to file a claim with the carrier.

For international orders, we offer DHL, UPS, and USPS shipping. All customers are responsible for import duty, VAT, or other taxes outside of the US.

All orders with 'Free Shipping' will be sent via USPS Parcel Select, or USPS Priority Mail International--and may take 6-10 business days to arrive.   

Returns and Exchanges 

Returns

• All Sale items are final sale and therefore NOT eligible for returns
• Handmade items, socks/tights and hair accessories are NOT eligible for returns.
• Returned items must be in original condition, unwashed, with tags attached.
• Shipping and handling fees are not refundable.
• Returned items will be credited back to the original credit card used at the time of purchase.
• If a garment is defective or the wrong item shipped, please contact our customer service team.
• Returned items will not be accepted after 14 days from date of purchase.
• International orders are final sale.

Returns are only valid on purchases through www.lalikids.com, we do not accept returns purchased through other retailers. 

Lali accepts returns on full price items only. Please email contact@lalikids.com within 14 days of your original purchase in order to initiate a return. 

We currently operate all of our customer service via email. We will answer emails Monday-Friday and it is always our goal to respond within 24-48 hours (outside of weekends) of receiving your email.

Return shipping is the responsibility of the buyer, we can provide you a return label if you prefer but the cost will be deducted from the refund.

 Exchanges 

Due to our limited inventory, we are currently unable to offer exchanges. If you would like a different item, size, or color, please return the original item for a refund and place a new order for the item you would like. 

Promotions

Not valid on previous purchases. No price adjustments. Prices as marked.